OUR SERVICES

UNCOVER & CRYSTALLIZE PATIENT/HCP NEEDS

Through our unique frameworks, we develop a clear undestanding of patient/HCP needs to enable the effective design of seamless support services.

BUILD PATIENT SUPPORT PROGRAMS & CAPABILITIES

We plan and build outstanding service delivery capabilities and seamlessly integrate these with field based resources to ‘wow’ your customers.

DESIGN IMPACTFUL PATIENT/HCP SUPPORT EXPERIENCES

We prioritize key moments along the patient journey and design meaningful interactions and services that reduce patient and HCP barriers to therapy.

OPTIMIZE PATIENT SUPPORT PROGRAM PERFORMANCE

We refine and continuously improve the Program while providing ongoing patient insights to your organization.

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UNCOVER & CRYSTALLIZE PATIENT/HCP NEEDS

Too often, organizations do a great job analyzing patient and HCP populations and their needs but struggle to carry these insights through as the foundation for building a comprehensive Patient/HCP Support Experience. Nuvera dedicates its efforts to turning Patient/HCP insights into effective Patient/HCP Support Programs.

Nuvera’s unique frameworksPatient Journey Exploration and Treatment Experience Blueprint -allow a systematic and consistent approach for:

  1. Understanding patient/HCP needs through a multifaceted optic (clinical, situational and functional)
  2. Integrating the insights uncovered across different research efforts into a single and actionable organizational asset – a Treatment Experience Blueprint.

Examples of the projects we successfully delivered:

  • Treatment Experience Blueprint – Aligning ‘Moments That Matter’
  • Patient Services Transformation & Evolution
  • Competitive Analysis & Provider Engagement Strategy
  • Patient/HCP Needs Diagnostic Framework
  • Understanding e-Services & EMR Utilization & Integration
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DESIGN IMPACTFUL PATIENT/HCP SUPPORT EXPERIENCES

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We help our clients design targeted Support Solutions that address key customer pain points.

Nuvera’s Experience Design Methodology helps to:

  1. Identify key stakeholder interactions & influencers along the patient journey
  2. Identify and prioritize key challenges and areas of opportunity along the patient journey
  3. Prioritize ‘moments that matter’ along the patient journey
  4. Recommend the right support services with the highest potential for modifying patient and HCP behaviors and reducing barriers to therapy
  5. Design meaningful treatment experiences, interactions and services

Examples of the projects we successfully delivered:

  • Patient Services Program Strategy & Support Offerings
  • Patient Services Field Pull Through Roles Design and Operations
  • Traditional & New Innovative Support Services Development
  • Drug Utilization Pathways & Execution Roadmap
  • e-Services Strategy

BUILD PATIENT SUPPORT PROGRAMS AND CAPABILITIES

Even the best services fail if delivered poorly. We plan and build outstanding service delivery capabilities and seamlessly integrate them with field-based resources to ‘wow’ your customers.

We utilize Nuvera’s Patient Centricity Maturity Framework to identify program design requirements and plan implementation at 3 levels: people, processes and technology & data.

Nuvera is the only company that has experience with the challenges of operationalizing Patient Support Programs such as:

  1. Integrating multiple stakeholders (patient navigators, field force, managed markets, and specialty pharmacy hubs) into the overall service delivery model
  2. Integrating patient support strategy with product launch and marketing strategies
  3. Creating vendor agnostic systems to manage customer engagement
  4. Mapping the cadence and impact of customer touchpoints to anticipate customer need
  5. Designing feedback loops & analytics engines to gather information for Program optimization

Examples of the projects we successfully delivered:

  • Customer Segmentation & Experience Management
  • In-home Injection & Administration Support
  • Voucher Design & Business Case
  • Adherence Support Program Implementation
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OPTIMIZE PATIENT SUPPORT PROGRAM PERFORMANCE

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We help our clients refine and continuously improve their Patient Support Programs while providing ongoing patients insights to your organization.

Some of the techniques we use to assess the current state and design optimized support offerings include:

  1. Stakeholder Needs Assessments
  2. Benchmark Analysis
  3. Creating a Treatment Experience Blueprint for a target state

Examples of the projects we successfully delivered:

  • Customer Segmentation & Experience Management
  • In-home Injection & Administration Support
  • Voucher Design & Business Case
  • Adherence Support Program Implementation