When it comes to Patient Support, there is no one-solution or one-size-fits-all. A number of factors from patient needs and therapeutic area to brand’s clinical attributes and market conditions determine the right Treatment Experience.

We start with the specialty product and help our clients weave together patient needs, product attributes, and stakeholder environments into a seamless treatment experience:


We turn insights into effective patient & HCP support strategies and services to deliver a seamless treatment experience


Delivering the right treatment experience starts with the right design. Nuvera uses a number of proven proprietary frameworks and methodologies to facilitate the experience design process:

Patient Support Program Archetype Framework

Looks at a combination of factors (from product attributes to competition) to determine the right Patient Support Model for your Brand and helps distill unique experience drivers specific to the patient population & therapy attributes that serve as the Program DNA.

Patient Journey Exploration Framework

Uncovers ‘moments that matter’ for Patient Support by comprehensively accounting for 3 Journey Components:

  • Patient emotional struggles as the disease progresses
  • Treatment pathway for the disease & drug
  • Manufacturer-sponsored support program elements

Treatment Experience Blueprint Framework

Develops a foundational document aligning patients and HCP needs with manufacturer’s operational functions to deliver an enhanced integrated patient support experience

Customer Co-creation Process

Allows consistent and quality stakeholder pulses along the creation process from key customer participants to ensure that appropriate needs are met and to build confidence in the final program design.

Nuvera combines solid design with strong operational execution capabilities and helps its clients implement and optimize Patient Support Programs by answering the following questions:

  • Operations: How do you select and integrate the best systems, processes, and partners?
  • Pull Through: How are resources coordinated to set expectations & deliver support?
  • Optimization: What mechanisms derive continuous insights for improvement & satisfaction?

To read more about Program Success Factors, please visit us at http://nuveracg.com/blog/

Contact Us to talk about the Patient Support needs of your Brand(s).