Patience Experience Defined

Excellent white paper on the importance of a uniform definition around patient experience, which will aid in standardizing evaluation efforts. It’s exciting how the Beryl Institute is calling the healthcare industry into action, and helping to translate patient need into positive experiences:

December 9th, 2014|0 Comments

If Netflix Were In Charge of Your Patient Experience

Several companies in the consumer industry excel at creating personalized customer experiences.
Netflix leads by example with
a strong commitment to understanding and delivering
exactly what customers want. Moreover, as Steve Jobs put it “A lot of times, people don’t know what they want until you show it to them.” Netflix does exactly that – helps the […]

December 4th, 2014|1 Comment

Not Just Any Help Will Do! Moments That Matter on the Patient Journey

Our previous post called attention to the lonely, disjointed steps along the path of patient journey. Lacking a dedicated guide, patients are left to weigh their difficult care decisions alone.

We believe that the power to create a cohesive, connected patient experience is within reach. So how do we get there?

Specifically, what must organizations do […]

November 19th, 2014|0 Comments

What Healthcare Keeps Getting Wrong: The Patient Journey

The diagnosis comes. It is delivered swiftly and the air catches in your chest. You are choked back to mortality, an impermanence that your overloaded day obscures. Anxiety crashes down: What about your family? How will you afford it? Can you get leave from work? The illness itself is a startling revelation, but now […]

November 11th, 2014|2 Comments