About Eugenia Klein

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So far Eugenia Klein has created 32 entries.

Not Just Any Help Will Do! Moments That Matter on the Patient Journey

Our previous post called attention to the lonely, disjointed steps along the path of patient journey. Lacking a dedicated guide, patients are left to weigh their difficult care decisions alone.

We believe that the power to create a cohesive, connected patient experience is within reach. So how do we get there?

Specifically, what must organizations do […]

November 19th, 2014|0 Comments

What Healthcare Keeps Getting Wrong: The Patient Journey

The diagnosis comes. It is delivered swiftly and the air catches in your chest. You are choked back to mortality, an impermanence that your overloaded day obscures. Anxiety crashes down: What about your family? How will you afford it? Can you get leave from work? The illness itself is a startling revelation, but now […]

November 11th, 2014|2 Comments